TK Maxx is part of TJX Europe which comprises the TK Maxx and HomeSense brands. TJX Europe is part of The TJX Companies, Inc. (NYSE:TJX). TK Maxx first launched in the UK in 1994 and in the last twenty years has expanded across Europe with stores in Ireland, Germany, Poland, Austria and The Netherlands. Our UK customers can also shop online at tkmaxx.com. Homesense stores can be found in the UK and Ireland.
TKMAXX Ordering and Delivery
You will receive an order confirmation email including a link to allow you to track your order. Click the link to find out when your order is expected to be delivered to your address or to store. If you placed your order as a registered customer, your order details will appear in your account: My Account > My Orders. You can also track your orders from this page
Once we despatch your order we will send you a despatch confirmation email. You can also check the status of your order using the link on your order confirmation email. Please allow up to 5 working days from the day of despatch for a standard delivery order to be delivered before contacting us.
Before getting in touch with us, please check that your delivery address was correct. Also please check around the house, with your neighbours and any possible secure locations. If you’re still not able to find your parcel, please Contact us.
Sometimes we have to split orders into multiple parcels. If you receive only a part of your order, please wait 5 working days before contacting Customer Services.
If your order has not arrived within 7 working days (standard delivery) or on the designated day (next day delivery), and we have not advised you of a delay, please Contact us
Once your order has been placed, we are unable to make any changes to the details of that order – the specific items, the delivery method or the delivery address. If you have made a mistake with your order or no longer want / need the items, you will need to go through the usual returns process when your order arrives with you.
There is sometimes a delay when generating order confirmation emails. Please allow up to 48 hours for the email to arrive. If you haven’t received it after 48 hours, please contact our Customer Services team.
If your order is damaged when you receive it, the quickest and easiest way to return it is to visit your local TK Maxx store where we can arrange a refund. Alternatively, complete the Contact Us form providing the order number and details of the damaged item(s), including photographs of the damage.
If you are not at home, the driver may leave the parcel in a secure location or with a neighbour, posting a card advising you where they have left it. If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.
If you are not home, the driver may leave your parcel with a neighbour and will obtain a signature. DPD will notify you to advise where the parcel has been left. You can contact DPD to rearrange delivery if you are not going to be in.
TK Maxx is an off-price retailer. For us, value is a combination of brand, fashion, price and quality. Unlike traditional retailers, we generally don’t do promotions, sales or other gimmicks, just exciting merchandise at amazing prices every single day.
Our RRPs are independently obtained from brand owners and our suppliers, who must provide evidence of the RRP. We have worked closely with trading standards to validate our policies and processes.
Our buyers are on the hunt throughout the year for the hottest brand name and designer products of the season from fashion for the entire family to accessories, beauty and home.
We buy from all kinds of vendors – big names and designer labels, top brands, up-and-coming labels and vendors known for stylish fashion and exciting gems. We also have some merchandise manufactured for us to bring you exceptional fashion and quality at an amazing price. Our buyers choose many different colours, styles and fabrics so there is always a great choice for you.
The amount we buy of each brand varies greatly – sometimes we buy a little and at other times, we may buy a lot. What matters is that we think our customers will love the products and the prices.
The majority of product we sell is brand name merchandise generally offered at up to 60% less than the RRP and at a significant discount to the price in a department store or on the high street. Most of our merchandise is fashionable, current season styles. A small percentage is past season, or timeless classics, which we also offer at amazing savings to you.
Some of our merchandise is manufactured for us and some we design, particularly when what we see in the marketplace isn’t the right value for our customers, meaning the right combination of brand, fashion, price and quality.
